Return Policy

You may return new, unopened and intact items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Orders damaged in transit

If you notice that the order is damaged before you accept it let the courier know that you want to reject it and it will be returned to us. Please be so kind as to send an email to hello@cacaocollective.com.au straight away notifying us about the situation. Once the parcel has come back to us we will credit the amount paid for the product or send a replacement.