Shipping policy

Please note, due to pandemic restrictions, general post options can take up to 21 working days to be delivered. Express postage can take 3-7 days, however may still face delays depending on where the parcel is going and what restrictions are in place.

Cacao Collective is not responsible or liable for any postage delays.

Australia Post is the official postage service used for delivery of which estimated delivery times are set via their website: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

You may also check delivery estimations for your own orders via: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

If your parcel has not arrived within the above timeframes, please lodge an inquiry via Australia Post and email us direct at hello@cacaocollective.com.au so that we can support you.